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This page is about Canned Responses for Jira Server and Data Center.
If you are using Jira Cloud – please see thecloud documentation.

You can create response templates of three different types:

  • Personal - Visible only to particular user. Managed by the owner.

  • Project - Visible for issues from particular project.

     Managed

     Managed by

    project administrators

    project administrators.

  • Global - Visible to everybody. Managed by Jira administrators.
     


Jira Admin

Project Admin

Project User

Any User

Personal

(tick) (green star)

(tick) (green star)

(tick) (green star)

(tick) (green star)

Project

(tick) (green star)

(tick) (green star)

(tick)

(error)

Global

(tick) (green star)

(tick)

(tick)

(error)

(tick) (green star) - Can administer, view and use

...