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As a support person (a.k.a. agent), you are going to handle incoming customer chat conversations. This includes the following activities:

• making yourself available for chatting
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• monitoring chat request queues
  • in the request queue
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  • or in the Chats Page
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• responding to the customer's chat
  • from the issue page
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  • or from the Chats Page
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The above activities are described in the sections below:

• Agent Online Status
• Handling Requests
• Chats Page
• Issue View of the Chat
• Desktop Notifications