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Setting up Desktop Notifications
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Desktop notifications can be set up in the Chats Page. When you open the page for the first time, click on the Enable Notifications link (see image below)
and then allow notifications in the browser pop-up:
If you do not set up notifications when first opening the chats dashboard page, you can do it at a later time, by clicking the Agent Online Status icon:
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Starting with version 1.7.7, Chat uses the external Pusher Beams service to display desktop notifications. This allows showing notifications even when browser windows are closed. This integration requires that both your Jira server and your agents' desktops have conection to the internet. If that is not the case, you can set up a legacy method of showing notifications (which requires a browser window open on the Chats Page). In order to do it, follow these steps:
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Enabling notifications in the OS
Depending on your operating system and desktop environment, notifications may not be shown even after you set them up as described before. This is because operating system's notifications notification settings may prevent them from appearing. Make sure that notifications are venabled enabled for the browser that you use. Screenshots below show macOS settings for notifications in Chrome:
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