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Report purpose: Determine the Distribution of tickets by Customer Request Types

Instructions

The report is created using Reports and Timesheets for Jira app

  1. Go to Jira > Reports and Timesheets > Custom Report

  2. Change the report type to Chart > Bar

  3. Click on the fields in the left hand side fields selector to add them to the report

    1. X-Axis => Service desk: Customer Request Type

    2. Y-Axis => Common: Count of Issues

  4. Click Run

...

Filter by label (Content by label)
showLabelsfalse
max5
spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@fe43
sortmodified
showSpacefalse
reversetrue
typepage
cqllabel = "kb-how-to-article-service-desk" and type = "page" and space = "ART"
labelskb-how-to-article-service-desk

...