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Summary

After setting you Set up the a connection to Salesforce and clicking on the click Authorize button, user is you are redirected to sfjc.integration.appfire.app, and the "You are not authorized to perform this request" error is displayed.

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Your cookie settings blocked the connection error is displayed. From here, click See how to adjust your browser settings to open this document page, or click Contact support to open our support portal.

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Environment

• Jira version: All

• Add-on version: All

Cause

This error is caused by a setting in the browser that blocks third blocks third-party cookies.

Resolution

To fix the issue, please ensure the following setting is disabled in the browser settings:

• In Google Chrome:

  1. Click on the customization button,

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      CustomizationImage Added> Settings.

  2. Under the Privacy and security section, click Cookies and other site data.

  3. Ensure the "Block Third Party Cookies" option is not selected (unchecked).

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• In Safari:

  1. Go to Preferences (Command + ,) > Privacy. Disable the "Prevent cross-site tracking " setting (unchecked).

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