👋 Welcome to Canned Responses Pro Templates for Jira!
A simple yet powerful app trusted by hundreds of help desks worldwide, with support for Jira Software and Jira Service Management. Say goodbye to repetitive tasks and hello to more time spent helping your customers. Make your service delivery support team more efficient with customizable signatures, dynamic templates , and automated actions.
With Canned Responses
is the solution you need to(CR), you can:
Boost productivity and resolution timeImprove your team productivity
Save time by creating dynamic templates for common responses, customer issues and repetitive tasks such as commentsuser stories, signatures, bug reports, and or feature requests. No more manually writing or copying and pasting — simply select the appropriate template and you're good to go!.
Streamline workflows your work process with automated actions
Automate your internal workflows the repetitive steps for issues with templates that trigger a sequence of automated actions. For example, thanking a customer can close the you can use this feature to automatically update the fields in an issue, or create a “Thank you” template to resolve an issue and mark it as "doneDone" in one seamless processact.
Gain valuable insights for continuous improvement
Easily track and optimize your team's communication with customers by using the Insights Paneltab, which displays information about usage and statistics for each template. Managers and team members can see exactly examine how templates are being used , how frequently they are utilized, and clean up unused templatesby their teams.
| Panel | ||
|---|---|---|
| ||
|
| Panel | ||||
|---|---|---|---|---|
| Smart Suggestions
| |||
|
| Panel | ||||
|---|---|---|---|---|
|
| |||
|
Here is a quick
reviewoverview of Canned Responses' main components:
Reusable Templates
Canned Responses CR allows you to create new templates with attachments using dynamic variables, which are special keywords that will be dynamically replaced with proper data (reporter name, issue key, due date, etc.) when the template is used.
Templates are available in comments, Jira issue description fields, and other multi-line custom text fields.
-20230124-010655.gif?version=1&modificationDate=1674522436041&cacheVersion=1&api=v2&width=453)
To make navigation easier, you can organize these templates into folders. Advanced visibility permissions allow managers to 
You can use templates to respond to customers or leave internal notes in Jira Service Management, as well as in comments or descriptions in Jira Software and Work Management.
The templates can be organized into folders for easier navigation. Advanced visibility permissions let managers make templates available only to the right people who need them.
Automated Actions
Each template can include an individually triggered sequence of actions, allowing so you to can automate repetitive tasks and streamline your workflow.
With this This feature , lets you can transition an issue issues to a given state and status, set values within issue fields, and mix and match sequences by adding multiple actions to each template to suit your specific processesneeds.
You can also leverage the power of Jira Automation by triggering . It's possible to trigger particular rules as an automated action through a web request that triggers the automation. This means that, effectively, you can do anything that Jira Automation can as part of your templates.
| Expand | ||
|---|---|---|
| ||
 |
Signatures
Canned Responses CR allows you to create and manage response signatures. You can use dynamic data for each user and project. These flexible signature templates that can be customized on three levels: Global, Project, and Personal.
You can even restrict signatures to ‘Reply to customer’ in Jira Service Management.This signature can be automatically applied to each response, eliminating the need for users to insert it manually.
Insights
The Insights Paneltab, with its advanced filtering functionality, enables managers to see how their teams are using Canned Responses, providing them with detailed statistics and reports about template usage.
They can drill further down Managers can dig deeper into template statistics to discover find out how agents communicate. They These insights can then use these insights be used to promote the most frequently used popular Personal templates to Project and Global levels, compare template usagesusage, and declutter the templates list.