...
...
| id | k6bthk4se78 |
|---|
| title | TTS |
|---|
| alignment | left |
|---|
...
...
| On-Prem | | link | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43876700/Setting+SLA+Conditions |
|---|
|
...
...
...
...
...
...
...
...
...
...
| link | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35456221/Setting+SLA+Conditions |
|---|
| width | 84 |
|---|
|
| Panel |
|---|
| panelIconId | atlassian-info |
|---|
| panelIcon | :info: |
|---|
| bgColor | #F4F5F7 |
|---|
|
This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above. |
...
2. The Reset function enables you to define the conditions under which an SLA will be reset. According to your selection, a new SLA can be started, and the new SLA can only start counting again if the start condition is met.
...
There are 3 three use cases to keep in mind here:
1) A finished SLA is a closed contract and a reset cannot change that
⭐ 2) A finished contract might be reactivated from zero with a reset
3) A finished contract might be completely invalidated with a reset. Even in SLAs that are in the first cycle, the SLA can start from zero with a new START event.
...