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On this page, you'll learn how to add Chat Widget on a Jira Customer Portal.
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Prerequisites
To ensure users can access the chat functionality within the Jira
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Customer Portal, make sure the
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Channel access setting in your JSM project settings is set to Open. With
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Restricted channel access, only users manually added as customers by the project administrator can initiate chats.
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For more information, refer to the Jira documentation.
How to Add Chat Widget to Jira Customer Portal
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