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This page is about Time to SLA for Jira Cloud. Using Jira ServerOn-Prem? Click the Server On-Prem button above. |
We are excited that you want to learn how to use Time to SLA for Jira Cloud!
This 5-step guide will cover the key concepts you need to know to get started, assist you in setting up your first SLAs, and get you ready to serve your customers with powerful SLAs, customizable notifications, and limitless reports.
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| title | GRANT PERMISSIONS |
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| title | CREATE CALENDARS |
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| title | CREATE AN SLA |
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| title | CHECK THE CUSTOMER PORTAL |
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Step 1. Get your permissions right
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With your user permissions and calendars set in place, it’s time to define your first SLA! Once you’ve defined the first one, don’t stop there, as you can define and manage numerous SLAs. Define the next one, and then the next one, and then the next...To better understand this process, watch the following video:
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Teach me how to define an SLA |
Once you’ve defined the first one, don’t stop there, as you can define and manage numerous SLAs. Define the next one, and then the next one, and then the next...
Before you move on to the next step, don't forget to:
- Go to your issues to see the SLA Panel in all its glory.
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- To learn more about the SLA Panel, go to our handy guide, The Anatomy of an SLA Panel.
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- If you want to see the SLAs on your existing issues, recalculate your SLA data.
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- Then, go to Settings and personalize your SLA Panel to fit your unique needs.
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Did you just realize that you can’t see the SLA Panel in any of your issues? Don’t worry! One of these fixes might do the trick. |
Moreover, you never have to worry about missing deadlines thanks to Time to SLA’s highly customizable notification system.
Step 4. Check your customer portal settings
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Tip: Each screen on the app has a link at the bottom that will take you directly to our documentation: a place to discover more and find answers quickly. |