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| 35456108/Quickstart+Guide |
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This page is about Time to SLA for Jira Cloud. Using Jira ServerOn-Prem? Click the Server On-Prem button above. |
We are excited that you want to learn how to use Time to SLA for Jira Cloud!
This 75-step guide will cover the key concepts you need to know to get started, assist you in setting up your first SLAs, and get you ready to serve your customers with powerful SLAs, customizable notifications, and limitless reports.
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| id | buckooykwkj |
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| title | CREATE CALENDARS |
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| url | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35750012 |
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| id | ufdkfvj7qrb |
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| title | CREATE AN SLA |
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| title | CHECK THE CUSTOMER PORTAL |
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| title | GENERATE REPORTS |
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| url | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/36012079 |
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Step 1. Get your permissions right
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Before proceeding to the next step, go to Settings and pick your time zone. This will ensure that Time to SLA can make accurate calculations.
Step 3.
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Define your first SLA
Drum roll, please… 🥁
With your user permissions and calendars set in place, it’s time to create define your first SLA! Once you’ve created the first one, don’t stop there, as you can create and manage an unlimited number of SLAs. Create the next one, and then the next one, and then the next...To better understand this process, watch the following video:
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Teach me how to create define an SLA |
Once you’ve defined the first one, don’t stop there, as you can define and manage numerous SLAs. Define the next one, and then the next one, and then the next...
Before you move on to the next step, don't forget to:
- Go to your issues to see the SLA Panel in all its glory.
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- To learn more about the SLA Panel, go to our handy guide, The Anatomy of an SLA Panel.
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- If you want to see the SLAs on your existing issues, recalculate your SLA data.
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- Then, go to Settings and personalize your SLA Panel to fit your unique needs.
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Did you just realize that you can’t see the SLA Panel in any of your issues? Don’t worry! One of these fixes might do the trick. |
Moreover, you never have to worry about missing deadlines thanks to Time to SLA’s highly customizable notification system.
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Tip: Each screen on the app has a link at the bottom that will take you directly to our documentation: a place to discover more and find answers quickly. |