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🤔 Context: An IT Support Manager wants the Chat Widget to appear at specific times only. 🌧️ User Problem: As a manageran IT Support Manager, I only want to limit the amount of issues we get from the Chat Widget , which is why I need it to not appear on our website during specific days and hoursto be visible on my website during business hours or when my agents are online, so that our customers are not confused and their time is respected. ☔ Solution: Managing the Chat for JSM’S visibility settings! |
Chat for JSM’s visibility settings let lets you easily control if you want to show and when you want to show schedule the Chat Widget. All the different options are bundled under one category on the Visibility Schedule page.
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You can either have the Chat Widget always visible on your customer portal and/or external website, or you can make it visible only at specific times. You can also hide the widget when all Support Agents support agents are offline or choose to display the widget based on the local time of the customer visiting the site.
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