| Panel | ||
|---|---|---|
| ||
🤔 Context: A developer needs a deadline extension for a specific issue but doesn’t want to change the SLA configuration as that would affect all of their issues. 🌧️ User ProblemUse Case: As a developer, I typically need 5 days to finish an issue, which is reflected in my SLA configurations. However, one of the latest issues I’ve been working on has proved itself to be a pain in the neck, and 5 days won't cut it. However, I don't want to change the Target Date from SLA configurations to extend the deadline, as this would affect all of my issues. I need to solve this problem on the issue level. ☔ Solution: Using the Time to SLA Issue Actions menu to Reset the SLA! |
...
The beauty of this feature is that the resets you define here won't interfere with the ones you've defined in SLA configurations.
...