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This page is about Time to SLA for Jira On-Prem. Using Jira Cloud? Click the Cloud button above.

In this section, we have gathered information that may help you improve your SLA management experience.

FAQs

...

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FAQ: SLAs

FAQ: Calendars

FAQ: Recalculation

FAQ: SLA Reports

Use Cases

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I need issue-specific SLA actions

I need a reset

I want to send custom SLA notifications to Slack

I need to overcome the time zones

I need to start the SLA when an issue is opened and end it is when resolved

I want to pause the time

I want to configure Time to First Response and Time to Resolution SLAs

I want SLAs to be reset when reassigned

I want to migrate

I want to keep the old while adding new

Cloud Migration Guide

Time to SLA for Jira

TTS Cloud Migration Guide

Time to SLA & Other Plugins

TTS Cloud vs. On-Prem Versions

Advanced Guides

Common Problems & Solutions

Glossary