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Video
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guide: Setting up Chat for JSM settings
Watch the video below for a step-by-step guide, or follow the written instructions to complete the setup.
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For correct integration of WhatsApp Business with Chat for Jira Service Management, make sure that:
You have set up an open portal to allow anyone to access your portal.
You're aware of the 24-hour rule according to WhatsApp Business Policy.
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Open your project, and click Project Settings > Chat for JSM > Integrations > WhatsApp Business.
Follow the detailed instructions below to add the necessary parameters:
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