Overview
Mapping a request type you use frequently to an Emoji makes creating that request type in your channel easy.
You can create a channel based on global emoji mappings.
This configuration is at the channel level; different channels can have other configurations.
Enabling
Quick Create Emoji Mappingquick create emoji mapping
Type
/helpdesk configure
.Click the Settings button under Advanced.
Click the Configure button under the Quick Createheading.
Choose a request type from the dropdowndrop-down.
Choose an Emoji to map to the request type.
Save the settings.