Map emojis in channels for quick create

Overview

Mapping a request type you use frequently to an Emoji makes creating that request type in your channel easy.

  • You can create a channel based on global emoji mappings.

  • This configuration is at the channel level; different channels can have other configurations.

 

Enabling quick create emoji mapping

  1. Type /helpdesk configure.

  2. Click Settings under Advanced.

  3. Click Configure under the Quick Create heading.

  4. Choose a request type from the drop-down.

  5. Choose an Emoji to map to the request type.

  6. Save the settings.

Example of emoji with quick create

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