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This article explains how to resolve the reporter field error when using the sub-task post function in the Create on Transition for Cloud app. 

Instructions

  1. Log in as in as a Jira Administrator administrator and clickImage Modified> Projects.
  2. Select the required project and click Project Settings Settings.
  3. Select the required workflow and click Edit to view the transitions associated with the workflow.
  4. Select a transition and click click Post-Function from the box on the right.
  5. Click Click Add post function, select elect Create Sub-task from the list, and click click Add.
  6. Below is Configure the Create sub-task post function configuration:
    Image Removed
    Publish For this example, let's configure the post-function to create a ticket with Improvement issue type when transitioning to the In Review status as follows:
    Image Added
  7. Publish the workflow. 

    In order to test,

    For testing purposes, you can create a sample

    ticket. For example, with issue type as "Improvement" and perform the

    improvement ticket and transition to the In Review status to verify that the changes are applied.

  8. Check the transition logs by navigating

    Navigate toImage Modified>

     

    System

     

    >

     

    Transition Logs to check the transition logs.

    Image RemovedImage Added
  9. To resolve the Remote error, edit the Edit the respective project permissions and modify edit the reporter permissions by associating the in Modify Reporterpermission to  for a Group as  as shown below:. 
    Image Removed
    Create an Improvement
    Image Added
    Note

    This step ensures that adequate and relevant permissions are granted to the required user group(s) to correct the resolve error.


  10. Now, create an improvement request and change the

    transition to IN REVIEW status as

    status to In Review as per the configured post-function.

     Sub

Sub-

...

tasks are created with relevant links in Issue links

...

. As per the given example, the output is similar to:
Image Added
The transition log entry after the transition are similar to:
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Info

This error is observed if the Create on Transition app is installed for the first time. To resolve this error, you must add the required permissions to the relevant group(s).