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💡 INTERNAL ONLY

Problem

Customer complains a member of the identical specific group isn't receiving notifications from the plugins, unlike the others.

Solution

1. CDM ends : revisit Comala Document Management settings:
   Revisit the workflow
   check how the email notification being configured, is it via :

   1. Global notifications - https://appfire.atlassian.net/wiki/x/xgq3Jg

   2. Space Tools notifications - https://appfire.atlassian.net/wiki/x/WAfAJg

   3. Send email macro - send-email macro
      

2. Confluence ends Settings:

1. Check if the Notify on my actions checkbox is being selected for the specific user
   profile {Profile > settings Settings > Email Notify on my actions

Instructions:

1. Since As all of the customer colleagues are from belong to the same group, hence CDM settings from CDM ends can be ruled outeliminated.

2. henceTherefore, navigate please proceed to Confluence > and then select Settings.

3. Click on user Profile > Settings
   

   

4. Select Email > tick on Notify on my actions