Overview
You can control the fields displayed in Slack when your agents are notified about support requests in your agent channels.
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Info |
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Displayed fields are defined per channel. |
Configuring fields
Configure the fields displayed in Agent alerts to provide the information your team needs.
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Type
/helpdesk configure
.Click the configure button in the Fields Configure in the Fields to Show section.
Choose the fields you would like to display.
Click the Submit button.