Report purpose: Determine the Number of tickets being created vs number of tickets getting resolved and number of tickets staying unresolved for each month
Instructions
The report is created using Reports and Timesheets for Jira app.
Create a calculated field from Jira → Reports and Timesheets → My Area → My Calculated Fields → Create New Field, as per the screenshot below.
Go to Jira → >Reports and Timesheets → Custom Report>Reports > My Reports > Create new Report.
The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click Create new Report. For more information, refer to Report Templates.
Change the report type to Chart > Bar
Add Created field to X-Axis and Count of Issues field to Y-Axis
Change the Created date format to MM-yyyy
Click “Done” and then click “Add another Axis”. Add Resolved date to Axis 2 > X-Axis and Count of Issues to Axis 2 > Y-Axis
Add another Axis. Set X-Axis = UnResolved, Y-Axis = Count of Issues, Filters = Resolved > is empty
Save and Run the report
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