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changes.mady.by.user Khairul Azuan Ariffin

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changes.mady.by.user Amith Mathur

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Note

💡 INTERNAL ONLY - DOT NOT SHARE WITH CUSTOMERS

Problem

Customer complains a member of the identical specific group isn't receiving notifications from the plugins, unlike the others.

Solution

  1. CDM ends side:
    revisit the workflow
    check how the email notification being configured, is it via :

    1. Global notifications - https://appfire.atlassian.net/wiki/x/xgq3Jg

    2. Space Tools notifications - https://appfire.atlassian.net/wiki/x/WAfAJg

    3. Send email macro - send-email macro

Info
please take note

  • Please be aware that if a user assigns

themself

  • themselves as a reviewer to an approval, the email notification will not be sent.

2. Confluence ends side :

  1. Check if the Notify on my actions checkbox is being selected for the specific user
    profile {Profile > settings Settings > Email Notify on my actions

Instructions:

  1. Since As all of the customer colleagues are from belong to the same group, hence settings from CDM ends can be ruled outeliminated.

  2. henceTherefore, navigate please proceed to Confluence > and then select Settings.

  3. Click on user Profile > Settings

    image-20240507-022451.png

  4. Select Email > tick on Notify on my actions

    image-20240507-022709.png