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Overview
Auto-create
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lets the HD+ bot create a ticket for each message posted to a certain channel. For example, an onboarding channel might
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enable this
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to create a ticket to perform onboarding steps for a new employee.
What to Know:
You can only have one auto-create option per channel.
You cannot use auto-create and auto-response in the same channel.
Enabling Auto Create
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Invite the Helpdesk+ bot to the channel you want to configure.
Type
/helpdesk configure.Click the Support Channel
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Configure button.
Select exactly one issue type.
Click the checkbox next to Auto Create.
Click Submit
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.
A ticket will be created using the configured issue type whenever a user sends a message to that channel.
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