On this page:
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For failed migrations, look for the help Help icon (
) at the bottom-right corner of the page with the error.For existing migrations, open a selected migration and find the help Help icon (
) at the bottom-right corner.For new migrations, look for the help Help icon (
) at the bottom-right corner of any page after adding projects to your migration.
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When the migration data-sharing options appear
The help Help icon ( ) that allows you to get help and share data is visible right from the start. You 'll be able to can find it at the bottom-right corner of any page after naming your migration and choosing a destination. Yet, if you click on it before including projects in the migration scope, you won't find the option to share information with the support team. Instead, the dialog that appears will contain just the Get support and Visit documentation options:
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The data-sharing option will appear appears shortly after adding projects to the scope and clicking the Analyze button Analyze on the page. Sometime after starting the analysis process, you’ll be able to you can view all the help and support options. Just click the help Help ( ) button on the analysis progress page, and you'll see them. Starting here, you can turn off, turn on, and adjust the data-sharing options on any of the remaining migration pages.
In the screenshot below, you can see all the help and support options that will be are available after the analysis process starts.
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Clicking the Share info with the support team link will show shows you a list of options to set your migration data-sharing preferences. The following section explains in detail each of these options.
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Start a migration.
If the migration fails, click the help Help icon (
) at the bottom right of the error page. If you have already closed the failed migration, navigate to the Jira Settings > Configuration Manager > Move to Jira Cloud page and click View for your migration in the Manage migrations list.In the Get help on this migration window, choose the Share info with the support team option.
In the Share info with the support team window, check select the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have you can find it on all migration pages.
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The video below demonstrates how to enable data sharing for a failed migration.
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To share migration data with Appfire’s support team:
Navigate to the cog icon Jira Settings > Configuration Manager > Move to Jira Cloud page in Jira.
Click the New migrationbutton.
Аdd a name and destination Jira Cloud URL, and click Select to move to the next page.
In any of the following pages of the migration wizard, you can enable sharing data with Appfire’s support team. To do that, click the help icon ( Help
) at the bottom right of any page. The options for data sharing are especially useful when you hit an error causing a failing migration.In the Get help on this migration window, choose the Share info with the support team option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have you can find it on all migration pages.
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To share migration data with Appfire’s support team:
Navigate to the cog icon > Configuration Manager > Move to Jira Cloud page in Jira.
Click In the Manage migrations list, click Viewbutton next to a migration in the Manage migrations list.
Click the help icon (
) in the bottom-At the bottom right corner of the migration page, click Help .In the Get help on this migration window, choose the Share info with the support option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have you can find it on all migration pages.
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To stop sharing migration data with Appfire’s support team:
Navigate to the cog icon Jira Settings > Configuration Manager > Move to Jira Cloud page in Jira.
Click In the Manage migrations list, click Viewbutton next to a migration in the Manage migrations list.
Click the SHARED WITH SUPPORT status at the bottom right of any migration page.
In the Share info with the support team window, click the Stop sharing button or uncheck the boxes of the information you had previously shared and click Confirm.
You’ll return to the Get help on this migration window. You can again choose between from the options or click Close to return to the migration.
After you stop the data sharing, check if the SHARED WITH SUPPORT status has reverted to the initial help Help icon (
) at the bottom right of the page.
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