In case of contacting our Support Team via our portal or e-mailfor the first time, please remember to:
Describe a problem in detail.
Collect the required data (described below) and attach it to the request.
Provide an exact timestamp when a problem occurred.
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If you have contacted the Atlassian Support Team regarding performance problems and have a preliminary analysis, let us know and add our Support Team to that ticket. |
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If Jira or BigPicture is unresponsive and you cannot access the App Configuration > Advanced > Technical info page to generate thread dumps, you can create thread dumps using the commands:
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