This article explains how to resolve the reporter field error while creating a subtask in the app Create on Transition on Cloud instance.
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- Make sure to install the app Create on Transition before performing the below steps.
- Log in as a Jira Administrator and click → Projects.
- Select the required project and click Project Settings.
- Select the required workflow and click Edit to view the transitions associated with the workflow.
- Select a transition and click Post-Function from the box on the right.
- Click Add post function, select Create Sub-task from the list and click Add.
- Below is the Create sub-task post function configuration:
- Publish the workflow before performing the transition.
- In order to test, create a sample ticket with issue type as "Improvement" and perform the transition to In Review.
- Check the transition logs by navigating→ System → Transition Logs.
- To resolve the Remote error, modify the reporter permissions by adding to a Group as shown:
- Create an Improvement request and change the transition to "IN REVIEW" as per the configured post-function.
- Subtask gets created with Issue links as "relates to" as shown below:
- Output in the transition log, after the transition is:
Info |
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If you are installing the app Create on Transition for the first time, the above error is observed and can be resolved by following the above stepsadding the permissions to the Group. |