Steps
The following steps demonstrate how to configure Create on Transition for Jira to add a canned response based on a label when creating an issue
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| Step 1As a Jira Administrator or Workflow Administrator: - Click the Cog icon to open the Settings menu and select Issues
- Click Workflows
- Navigate to your workflow and edit your workflow to create a draft version
- Select step 1
- Select the Create transition
- Select the Post Functions tab.
- Click Add post function
- Select Update issues (Bob Swift) post function and add
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| | Step 2Within the Issue Fields section: - Select the Comments & attachments tab
- In the Add comment, enter the required comment, in this instance: "Thanks for your request for the evaluation license promo code. We’re working on it and will get back to you soon."
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| | Step 3- Select the Conditions & Configuration tab.
- Enter "%original_labels%" in the Condition 1 field.
- Enter "license" in the Regular expression pattern field.
- Select Exact matching condition, so we only add a comment
when the label is "license". - Click the Add button to save your changes.
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|  | - Ensure to publish your workflow. It is always recommended to save a backup of the previous workflow when prompted.
- Create an issue with a label 'license'
- Validate the newly created issue to ensure that the comment is added
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