| Info |
|---|
This page is for Time to SLA app in the Data Center environment |
Symptoms
Environment Details: | Version # |
|---|---|
Jira version |
...
7.13.1 | |
Time to SLA version |
...
10.10.0 | |
Automation Jira Lite version |
...
7.1.2 |
...
Error Log: Detected an error (NoClassDefFoundError) instantiating the module for plugin 'plugin.tts' for module 'tts-sla-threshold-breached': com/codebarrel/automation/api/thirdparty/EventTriggerRuleComponent. This error is usually caused by your plugin using a imported component class that itself relies on other packages in the product. You can probably fix this by adding the missing class's package to your <Import-Package> instructions; for more details on how to fix this, see https://developer.atlassian.com/display/DOCS/NoClassDefFoundError | |
...
. |
Resolution
One has to disable one of the modules from the Apps section. Please follow the below steps to do so.
Click in the cog wheel
Go to the Manage apps
Choose Time to SLA app
Click on the apps module enabled as shown below
...
Disable the “tts-sla-threshold-breached“ module
...
| Note |
|---|
Disable the module will affect the integration of Time to SLA with the app. |