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This page is about Time to SLA for Jira Server On-Prem.

The SLA Success/Fail Counts Rates Gadget shows a stacked bar chart of the success and failure rates of selected SLAs.

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Time to SLA gadgets use Lucene indexes to ensure a scalable dashboard experience, just as Jira gadgets do. Problems in those indexes might result in inconsistent numbers sometimes. If you experience such a problem, you can find possible solutions here.