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Let’s take a look at the options:
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SLA Panel – Click to access SLA Panel configurations.
Shown in SLA panel – Select which parts you want to display on the SLA Panel.
Duration Format – Choose which units should be included in the duration format.
SLA Context – The SLA panel will display SLAs based on this selection.
External issue changes – The SLA Panel makes repeating calls to backend services from the issue view to check whether the issue has been changed in another window. You can disable this feature, but since it's essential for tracking a dynamically changing SLA, we recommend that you keep it enabled.
Completed SLAs – Check this box to hide completed SLAs from the SLA Panel.
Out of working hours – Check this box to hide SLAs from the SLA Panel when their calendar is set to out of working hours
Not started SLAs – Check this box to hide not started SLAs from the SLA Panel.
Panel Position – Select where you want to see the panel: On the top or the bottom.
SLA Order – You can order your SLA panels based on Urgency and Start Date. Or you can create a custom sorting option.
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SLA Order – Urgency: SLAs will be ordered by their states (Running, Paused, Stopped) and then by remaining time. If there are multiple SLAs in each SLA state, they will be placed in the following order:
SLA Order – Start Date: SLAs will be ordered based on their start date. It can be Ascending or Descending. SLA Order – Custom: Order your SLAs as you wish. The world is your oyster. |
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