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color	#0052CC
id	3ty1z2jkp78
type	standard
title	Server
url	https://appfire.atlassian.net/wiki/spaces/TTS/pages/46432328/The+SLA+Panel
target	false

Auibutton

color	#F4F5F6
id	ky4twv82sjo
type	standard
title	Cloud
url	https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651893/The+SLA+Panel+Colors+Icons

The SLA Panel will continuously change as your SLA progresses. Discover more about what the different colors and icons mean below.

Color & Icon	What does it mean?
	The SLA is in PROGRESS, which means it’s in the safe zone.
Image RemovedImage Added	The SLA is in PROGRESS, but in the critical zone, which means the deadline is approaching. You can change when the SLA will be in the critical zone from SLA configurations.
	The SLA has been COMPLETED succesfully.
	The SLA is EXCEEDED/BREACHED/VIOLATED.
	The SLA has NO TARGET. There could be three reasons: No Target is chosen as the goal. Negotiation Date is chosen as the goal, but it hasn't been set on the issue yet JQL works, but the start condition hasn't been met yet. SLA will start counting when the condition is met.
	The SLA’s calendar is out of working hours.

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