Let’s zoom in and take a look at the  and icons present inside some of the columns. icon – Click to change the display order of your SLAs. This icon is present on the ID and Name columns. By default, Time to SLA lists SLAs alphabetically and from first to last. You can change this by sorting SLAs ascending or descending. icon – You can search each column's content by entering a related value. Check out a For example, to find a specific SLA by its ID, you could simply go to the ID column, click the icon, and enter the ID of the SLA you’re searching for. Check out aanother filter example below: |