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Log in to your Jira account.
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Click Time to SLA in the header menu to see the TTS menu, then click SLA fields.
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Click Add custom field dropdown menu to see all TTS Custom Fields.
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Select the custom field that you want to add.
Scenario 1:
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The popup will look like this for every other custom field: |
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In this case, create a Name for the custom field.
Select the type of date (SLA Start, SLA End, or SLA Target) you want to see on the custom field.
Select the SLA order – If there are multiple SLAs for the same issue, it can be configured to pick the first or last date.
Click Save.
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The new custom field will now appear in the list.
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| Panel | ||||||||
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Time to SLA creates SLA Panel, Time to SLA, and Overdue custom fields upon installation; however, others need to be created manually (i.e., SLA Indicator, SLA Overview, SLA Dates). After you've added those, you'll need to add them to the screens where you want them to appear. |
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