The SLA Indicator Custom Field displays a single lozenge to show the status of an issue by taking into account all of its SLAs.
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Time to SLA does not create this custom field upon installation, which means, if you want to use it, you need to configure it after installation. Check how. |
The SLA Indicator Custom Field Lozenges
Description | Lozenge |
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All SLAs have been MET. |  |
No SLA has EXCEEDED, and at least one SLA is in PROGRESS. |  |
At least one SLA has been EXCEEDED. |  |
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If the lozenge is MET or EXCEEDED, you can see the details of the SLAs by clicking on the lozenge. |
How to Change SLA Indicator Custom Field Display Options
1. Go to SLA Fields.
2. Click the cog icon in the row of a custom field in order to change its display options.
3. Go to Display Options.
4. The Display Options screen will appear.
5. Select Time Format to display.
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You can see the Sample Time String as you select. Long format: Displays the duration with day/hour/minute/second units and full localized unit labels. Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels. Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels. |
6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.
7. Click Save.