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Color & Icon | What does it mean? |
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 | The SLA is in PROGRESS.
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 | The SLA is in the critical zone, which means the deadline is approaching. You can change when the SLA will be in the critical zone from SLA configurations. |
 | The SLA has been COMPLETED succesfully. |
 | The SLA is EXCEEDED/BREACHED/VIOLATED. |
  | The SLA has NO TARGET. |
 | The SLA’s calendar is in out of working hours. |
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If there are multiple SLAs within an issue, you will see a distinct panel for each SLA. Check out the image below for an example: |
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Customize the SLA Panel |