The Overdue Custom Field displays breach details for completed and breached SLAs within an issue. If the issue doesn't have a completed or breached SLA, this custom field is hidden.
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Time to SLA creates this custom field upon installation; however, you must add it to the screens where you want to see it. If you don’t know how to do that, learn here. |
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You can click on the lozange to see the details of the breached SLA as shown below. |
How to Change Overdue Custom Field Display Options
1. Go to SLA Fields.
2. Click the cog icon in the row of a custom field in order to change its display options.
3. Go to Display Options.
4. The Display Options screen will appear.
5. Select Time Format to display.
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You can see the Sample Time String as you select. Long format: Displays the duration with day/hour/minute/second units and full localized unit labels. Short format: Displays the duration with day/hour/minute/second units and abbreviated unit labels. Shorter format: Displays the duration with hour/minute/second units and abbreviated unit labels. |
6. Tick Display SLAs of Linked Issues if you want to view SLAs of linked issues within one another.
7. Click Save.