| Auibuttongroup |
|---|
| id | k6bthk4se78 |
|---|
| title | TTS |
|---|
| alignment | left |
|---|
|
| Auibutton |
|---|
| color | #0052CC |
|---|
| id | vpofg2ugbff |
|---|
| type | standard |
|---|
| title | Server |
|---|
| url | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43876910/Set+When+the+SLA+Pauses |
|---|
| target | false |
|---|
|
| Auibutton |
|---|
| color | #F4F5F6 |
|---|
| id | krbi7g884o |
|---|
| type | standard |
|---|
| title | Cloud |
|---|
| url | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/34932098/Set+When+the+SLA+Pauses |
|---|
|
|
| Info |
|---|
This page is about Time to SLA for Jira Server. Using Jira Cloud? Click the Cloud button above. |
In many cases, you may want to pause the SLA calculation when the ticket is in a certain status (often as you wait for a customer response) or, depending on the individual contract, on holidays or outside of working hours.
...