This article explains how to Customize the below message when all the chat agents are offline:
Sorry, we're currently unavailable. 😴 Leave a message and we'll get back to you soon
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This message appears when none of the no agents are online, as depicted in the screenshot below. If This message will not be displayed if at least one agent is online, this message will not be displayed.
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You can customize the message The message can be customized when all the agents are offline something , like, "Hello how can we help you!. As per your convience.
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Navigate to Cogwheel >> Apps >> on the left side panel, select >> Translate and Customize under Chat
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In the search field, find Sorry, we're currently unavailable and, type the text which you want and click on Save. Now you can , check it in the chat widget.
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Here is the screenshot of how it looks after a customized message.
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