Page Comparison

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Integration has been manually disabled

Reason

The integration has been manually disabled in the App Configuration.

Also, all integrations connected to BigPicture are set as Not operational after their dump is restored on a new instance.

Solution

You can turn on an inactive instance by sliding the switch to the Active position.

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Failed to authorize access to the integration

If the error occurs while connecting an integration

Reason

If you are trying to add a new integration, this error means that you provided incorrect authorization data (e-mail address, organization name, access token, etc.).

Solution

For Trello 

Check the information provided on this page.

For Jira Cloud

Ensure that the provided data are correct (there is no typo in the HTTPS address of the instance, and a valid e-mail address is used).
You can also try to create a new API token at https://id.atlassian.com/manage-profile/security/api-tokens

If the error occurs for an already connected integration

Reason

The integration has gone into Unavailable mode, although it has already been added. This error means that your access token has expired or been revoked.

Solution

For Trello 

Check the information provided on this page.

For Jira Cloud

Create a new API token at https://id.atlassian.com/manage-profile/security/api-tokens  and click Re-authorize next to the message in the warning window.

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Application failed to connect to the integration

If the error occurs while connecting an integration

Reason

If you are trying to add a new integration, this error may mean that you entered an invalid URL for the integration or network problems that occurred when connecting to the external source.

Solution

Check whether the URL of the integration is entered correctly, the integration is available in your browser, and the network settings are correct (especially the firewall settings).
If the integration is unavailable, wait until it is available again or consult the integration vendor.

If the error occurs for an already connected integration

Reason

For a previously added integration, this error indicates a communication problem with the integration (the integration is not responding or there is a network problem).

Solution

Check the availability of utilities and network settings (especially the firewall settings). 
If the integration is unavailable, contact the integration supplier.
If the integration is available, click the Re-check connection button.

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The integration instance is throttling the application for making too many requests

If the error occurs while connecting an integration

Reason

Too many requests were sent to the integration instance.

Solution

Wait about 10 to 15 minutes and try adding the integration again.

If the error persists, get in touch with support.

If the error occurs for an already connected integration

Reason

Too many requests were sent to the integration instance.

Solution

After waiting a few minutes, click the Re-check connection button.

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1. The URL address for which the webhooks must be registered is given in the appropriate window when adding the integration: Jira Cloud: Settings> System> Advanced> Webhooks.
2. Click the Create a Webhook button.
3. Name: BigPicture webhooks
4. Status: Enabled
5. URL: provided in the creation dialog box
6. Events: All issues
7. Check all checkboxes except Exclude body.
8. Click the Create button.

After creating the webhook, you should see the following information:
Image Modified

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The application license is not valid 

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