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| Info |
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Time to SLA does not create this custom field upon installation, which means, if you want to use it, you need to configure it after installation. Check Learn how. |
The SLA Indicator Custom Field Lozenges
Description | Lozenge |
|---|---|
All SLAs have been MET. |   |
No SLA has EXCEEDED, and at least one SLA is in PROGRESS. |   |
At least one SLA has been EXCEEDED. |   |
| Info |
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If the lozenge is MET or EXCEEDED, you can see the details of the those SLAs by clicking on the lozenge. |
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If you have multiple SLAs on your issues and one of them is exceeded, we show the value of this field as "EXCEEDED".
If you have multiple SLAs on your issues and one of them is met and you don't have an exceeded SLA on this issue, we show the value of this field as "MET".
If you have multiple SLAs on your issues and none of them is met or exceeded, we show the value of this field as "PROGRESS".
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How to Change SLA Indicator Custom Field Display Options
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