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🤔 Context: A Support Engineer is handling multiple customer inquiries through Jira and wants to reply to multiple tickets at once on JSM. 🌧️ User Problem: As a Support ManagerEngineer, I want to comment on multiple support requests on JSM at the same time, as it is too time-consuming to manually type out the same response for each ticket. ☔ Solution: Using Canned Responses Pro Templates for Jira’s Bulk Replies in JSM Queues! |
In Jira Service Management, customer requests are organized into queues, and you can link, comment, assign, or transition multiple requests using bulk actions. In combination with With our browser extension , and Canned Responses allows , you to can comment on many requests at once by using your predefined templates.
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