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🤔 Context: A Support Manager wants their team to have signatures when responding to customer messages, but it’s time-consuming to manually type out the signature for each responseEngineer is handling multiple customer inquiries through Jira and wants to reply to multiple tickets at once on JSM. 🌧️ User Problem: As a Support Manager, I want my team to have uniform signatures so that, when they are responding to customers, they look more professionalto comment on multiple support requests at the same time, as it is too time-consuming to manually type out the same response for each ticket. ☔ Solution: Using Canned Responses Pro Templates for Jira’s Signatures feature! Bulk Replies in JSM Queues! |
In Jira Service Management, customer requests are organized into queues and you can link, comment, assign, or transition multiple requests using bulk actions. In combination with our browser extension, Canned Responses allows you to comment on many requests at once using your predefined templates.
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