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The report is created using Reports and Timesheets for Jira app

  1. Go to Jira > Reports and Timesheets > Custom Report Create new Report.

  2. The Report Designer interface opens when you create a report using a template or build one from scratch. To create a new report, click Create new Report. For more information, refer to Report Templates.

  3. Change the report Report type to Chart > Bar

  4. Click on the fields in the left hand side fields selector to add them to the report

    1. X-Axis => Service desk: Request Channel Type.

    2. Y-Axis => Common: Count of Issues

      ART_Tickets_by_supportchannel.jpg

  5. Click Run

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