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  • live updates of request queues with new and updated conversations

  • visibility of customers' online status through a custom field

  • ability to set online/offline status of your support team so that your customers know if you are available for chatting

  • full customization of the chat widget's look and feel

  • email integration - customers receive chat digest through email after the conversation

Widget Connector
overlayyoutube
_templatecom/atlassian/confluence/extra/widgetconnector/templates/youtube.vm
width750px
urlhttps://www.youtube.com/watch?v=x0aySpqxfWM
height422px

Setting Up

Handling Customer's Requests

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