| Ui tabs |
|---|
| Ui tab |
|---|
|
|
As a support person (a.k.a. agent), you are going to handle incoming customer chat conversations. This includes the following activities:
- making yourself available for chatting
Image Added - monitoring chat request queues
- in the request queue
Image Added - or in the Chats Page
Image Added
- responding to the customer's chat
- from the issue page
Image Added - or from the Chats Page
Image Added
The above activities are described in the sections below:
ui-tab |
TODO