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Request Queues page is where you can configure the queues that you can use to monitor incoming chat requests.
The crucial part of this page is Issue Label configuration section - requests from chat can be seen in queues using the label which you can define (default is created-from-chat
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The section below - Queues Using the Label is used to list all request queues that use the configured label as a part of the queue's JQL. The four buttons below let you quickly create sample queues using the label, without having to specify the JQL directly - obviously you can modify the created queues or add more queues of your own definition to match your needs.
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In addition to using labels to define queues, you can also use the following JQL to create a queue with requests from chat: request-channel-type = chat
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The crucial part of this page is Issue Label configuration section - requests from chat have the configured label applied when the chat is created and then they can be seen in the ("dashboard"). The default label is created-from-chat , but you can change it to any other value. |