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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here. |
Once you have configured your WhatsApp Business app on Meta’s platform, you can copy and paste the required parameters into the Chat for JSM settings.
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Video overview: Setting up Chat for JSM settings
Watch the video below for a step-by-step guide, or follow the written instructions to complete the setup.
https://fast.wistia.com/embed/medias/07xdzknmgx.jsonpPrerequisites
For correct integration of WhatsApp Business with Chat for Jira Service Management, make sure that:
You have set up an open portal to allow anyone to access your portal.
You're aware of the 24-hour rule according to WhatsApp Business Policy.
Steps
Open your project, and click Project Settings > Chat for JSM > WhatsApp Business.
Follow the detailed instructions below to add the necessary parameters:
WhatsApp integration works on a project basis. You should not use the same configuration data (user system token, phone number ID, app token, app secret) in different projects. This will lead to a problem when a WhatsApp user can receive messages from different projects, but replies will only go to one (last enabled) project.