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With your user permissions and calendars set in place, it’s time to define your first SLA! Once you’ve defined the first one, don’t stop there, as you can define and manage numerous SLAs. Define the next one, and then the next one, and then the next...To better understand this process, watch the following video:
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Once you’ve defined the first one, don’t stop there, as you can define and manage numerous SLAs. Define the next one, and then the next one, and then the next...
Before you move on to the next step, don't forget to:
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Did you just realize that you can’t see the SLA Panel in any of your issues? Don’t worry! One of these fixes might do the trick. |
Moreover, you never have to worry about missing deadlines thanks to Time to SLA’s highly customizable notification system.
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