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The SLA Panel will continuously change as your SLA progresses. If there are multiple SLAs within an issue, you will see a distinct panel for each SLA. Discover more about what the different colors and icons mean below.

Color & Icon

What does it mean?

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The SLA is in PROGRESS, which means it’s in the safe zone.

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The SLA is in PROGRESS, but in the critical zone, which means the deadline is approaching. You can change when the SLA will be in the critical zone from SLA configurations.

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The SLA has been COMPLETED succesfully.

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The SLA is EXCEEDED/BREACHED/VIOLATED.

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The SLA hasn’t started yet or has NO TARGET. There could be three reasons:

  1. No Target is chosen as the goal.

  2. Negotiation Date is chosen as the goal, but it hasn't been set on the issue yet

  3. JQL works, but the start condition hasn't been met yet. SLA will start counting when the condition is met.

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The SLA’s calendar is out of working hours.

🚀 Next Steps

We learned the ins and outs of the SLA Panel. But can you customize it? You sure can! Let’s learn how.

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