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2. The Reset function enables you to define the conditions under which an SLA will be reset. According to your selection, a new SLA can be started, and the new SLA can only start counting again if the start condition is met.
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There are 3 three use cases to keep in mind here:
1) A finished SLA is a closed contract and a reset cannot change that
⭐ 2) A finished contract might be reactivated from zero with a reset
3) A finished contract might be completely invalidated with a reset. Even in SLAs that are in the first cycle, the SLA can start from zero with a new START event.
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