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On this page, you'll learn how to add Chat Widget on a Jira Customer Portal.
Important Note:
To ensure users can access the chat functionality within the Jira Service Management (JSM) customer portal, make sure the “Channel access” setting in your JSM project settings is set to Open. With “Restricted” channel access, only users manually added as customers by the project administrator can initiate chats.
How to Add Chat Widget to Jira Customer Portal
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